Privacy Policy

ZenoVoiceAi (“we,” “us,” or “our”) provides phone numbers, voice calling, SMS messaging, and related account tools through our website at zenovoiceai.comand our iOS and Android mobile applications (together, the “Service”). This Privacy Policy explains how we collect, use, share, and protect information when you use the Service.

Information we collect

Depending on how you use the Service, we may collect:

• Account information — such as your name, email address, password (stored in hashed form), role, and sign-in method when you register or log in (including optional Google or Apple sign-in, if enabled).
• Phone and communications data — phone numbers assigned to your account, SMS message content and metadata (sender, recipient, timestamps, delivery status), call history (direction, numbers involved, duration, status), voicemail recordings and related metadata, call forwarding and blocking settings, and contacts you save in the Service.
• Usage and device data — usage counters related to voice and SMS quotas, session information needed to keep you signed in, mobile push notification tokens (for call and message alerts), and technical logs (such as IP address, browser or app version, and error diagnostics) used to operate and secure the Service.
• Billing information — when you purchase numbers or subscriptions, payment processing is handled by Stripe. We receive identifiers and status from Stripe (such as customer and subscription IDs) but do not store full payment card numbers on our servers.
• Porting and shop data — if you buy or port phone numbers, we process information required to complete carrier orders (such as numbers, addresses, and documents you upload for porting).

How we use information

We use the information above to:

• Provide, maintain, and improve voice, SMS, voicemail, and account features;
• Authenticate you and enforce single-session security where configured;
• Provision and manage phone numbers through our telecommunications partners;
• Process payments and subscriptions;
• Send service-related notifications (including push notifications you enable);
• Detect abuse, fraud, and technical issues; and
• Comply with legal obligations and respond to lawful requests.

SMS and mobile messaging

When you create an account, you may optionally provide your personal mobile number and opt in to receive SMS from ZenoVoiceAi for customer care, account notifications, billing updates, and service notifications related to your account. You are not required to provide a mobile number or opt in to SMS to create an account.

When you subscribe to a phone number, you may opt in to receive SMS from ZenoVoiceAi at that number for customer care, account notifications, missed-call alerts, voicemail notifications, and conversational messages related to your line. Message frequency varies. Message and data rates may apply.

We do not sell or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes.We share message content and routing data only with telecommunications providers (such as Telnyx) as needed to deliver the Service, and as described in “How we share information” below.

You can opt out of SMS at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT from your ZenoVoiceAi number. For help, reply HELP. To opt back in after opting out, reply START, YES, or JOIN.

How we share information

We do not sell your personal information. We share information only as needed to run the Service:

• Telecommunications providers (such as Telnyx) — to route calls and messages, provision numbers, and deliver voicemail and related telephony features.
• Payment processors (Stripe) — to complete purchases and manage subscriptions.
• Sign-in providers (Google, Apple) — when you choose those options; they process data under their own privacy policies.
• Infrastructure and notification services — such as hosting, databases, and mobile push delivery (for example, Expo push services), under agreements that limit use to providing the Service.
• Legal and safety — when required by law, to protect rights and safety, or in connection with a merger or sale of assets with appropriate notice where required.

Retention

We retain account and communications data for as long as your account is active and as needed to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account subject to limitations (for example, records we must keep for billing, fraud prevention, or telecom regulations).

Security

We use administrative, technical, and organizational measures designed to protect your information, including encryption in transit (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure; please use a strong password and keep your login credentials confidential.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to or restrict certain processing. To make a request, contact us at the email below. We may need to verify your identity before responding.

You can update account details in the portal where available, manage notification permissions in your device settings, and sign out of the Service at any time.

Children

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date above. Continued use of the Service after changes become effective constitutes acceptance of the updated policy where permitted by law.

Contact us

Questions about this Privacy Policy or our data practices: info@zenovoiceai.com.

To request deletion of your account and associated data, see our Delete your account page.